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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tom Duggin

March 31, 2026

5  out of  5
rating by Tom Duggin
"Mallory and her staff go above and beyond to serve not only the needs of their customers, but the community, as well. They have sponsored numerous events and activities, including many local sports teams as well as the participating student-athletes. They are not just a business, but a strong part of our community in so many ways!"
We responded:
"Thank you, Tom, for your thoughtful review. We're grateful for the opportunity to support both our customers and the community through various events and activities. Your recognition means a lot to us. "
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Nick

March 27, 2026

5  out of  5
rating by Nick
"Not a bad thing to say about this group! They have a great team and for as long as I've been a client they've always been quick to respond, super friendly, conversational and knowledgeable. Thanks very much to you all!"
We responded:
"Thank you, Nick, for your kind words! We're glad to hear that our team's quick response and friendly service have made a positive impact during your time with us. We appreciate your support!"
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Teri Hembree

March 24, 2026

5  out of  5
rating by Teri Hembree
"We have had nothing but top notch customer service with Mallory and Kellie since becoming a customer at this office 2 years ago. Always professional, friendly, helpful and courteous, and available to answer questions with quick responses to quotes, and reasonable rates. I highly recommend this team!"
We responded:
"Thank you, Teri, for your kind words and for being with us for the past two years. We're glad to hear that we have consistently provided you with professional and friendly service. Your recommendation means a lot to us!"
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Kelly Key

March 20, 2026

5  out of  5
rating by Kelly Key
"I cannot say enough about Kenzie and her team!! I always get the best service and everyone is great to work with. I would highly recommend them."
We responded:
"Thank you, Kelly, for your kind words about Kenzie and the team! We're glad to hear that you've had such positive experiences with our service. Your recommendation means a lot to us. "
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Scott Sykes

March 19, 2026

5  out of  5
rating by Scott Sykes
"Its nice knowing the people I deal with are right here in smithville. They dont mind lots of questions im very pleased makes me sleep better at night.i was took care of in the best way possible."
We responded:
"Thank you, Scott, for sharing your experience! We're glad to hear that our Smithville team could assist you and answer all your questions. Your comfort and satisfaction are important to us. Thanks again!"
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Cathleen Humphrey

March 18, 2026

5  out of  5
rating by Cathleen Humphrey
"Kelsey was so helpful! She helped save us money on our insurance while also increasing our coverage!"
We responded:
"Thank you, Cathleen, for sharing your experience! It's great to hear that Kelsey was able to assist you in saving money while enhancing your coverage. We appreciate your feedback and support."
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Douglas Parisi

March 18, 2026

5  out of  5
rating by Douglas Parisi
"I called for a quote and promptly received several options and coverage options. I was pleased with the knowledge of the staff. They were pleasant and affable over the phone. The rates were competitive compared to other providers I researched. I purchased the plan on the spot. Great experience."
We responded:
"Thank you, Douglas, for sharing your experience! We're glad to hear that our team provided you with knowledgeable and friendly service, and that you found our rates competitive. We appreciate your business and look forward to serving you in the future."
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44sjs

March 17, 2026

1  out of  5
rating by 44sjs
"They doubled my premium so i went to another company. Now they more than doubled my home owners premium. Great way to kill your business."
We responded:
"Thank you for your feedback. We'd like to learn more about your experience and see how we can help—please reach out when you have a moment."
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Nicole Fish

March 16, 2026

5  out of  5
rating by Nicole Fish
"We were looking into other options since adding a teenage driver to our auto policy. Kelsey was very attentive and helpful in finding us coverage that was exactly what we had but at half the price. I highly recommend reaching out to this office to see how they can help you with coverage and savings."
We responded:
"Thank you, Nicole, for sharing your experience! It's great to hear that Kelsey was able to assist you in finding the right coverage at a better price. We appreciate your recommendation and are here to help with any future insurance needs. "
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Lauren Medlin

March 11, 2026

5  out of  5
rating by Lauren Medlin
"We love our agent Mallory and her team! They always go above and beyond to give us top tier service and quality. We were in a small accident today and Mallory was on scene within seconds driving by, can’t beat that kind of quality or care! Low rates, friendly service, they have it all!"
We responded:
"Thank you so much for sharing your experience!! We strive to provide each customer with the best experience, providing the best rates for their personal price plans, We are so glad to hear your experience with Mallory Pfingstler State Farm office in Smithville, TN! "
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julia gendreau

March 10, 2026

5  out of  5
rating by julia gendreau
"Super friendly and easy to work with. The price was great. Thanks so much"
We responded:
"Thank you, Julia, for your kind words! We're glad to hear you found our team friendly and the pricing satisfactory. Your feedback means a lot to us. "
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Christine Elliott

March 10, 2026

5  out of  5
rating by Christine Elliott
"Kelsey was absolutely amazing made my phone call very professional kind funny and sweet I would recommend State farm to anybody let alone the price is great! Thank you Kelsey you rock!"
We responded:
"Thank you, Christine, for your kind words about Kelsey! We're glad to hear she made your experience both professional and enjoyable. Your recommendation means a lot to us. "
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Mike Merriman

March 10, 2026

5  out of  5
rating by Mike Merriman
"I recently had an auto claim. Kelsey, as well as the rest of the staff were awesome. They took care of filing the claim for me and after the adjuster made me a "decent" offer and sent comps. for my truck, they went to work finding comps. of their own and got my offer up by 15 percent. Great job and great service from my local agent."
We responded:
"Thank you, Mike, for sharing your experience. We're glad Kelsey and the team could assist you with your auto claim and improve your offer. Your support means a lot to us. "
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Kyle Smith

March 8, 2026

5  out of  5
rating by Kyle Smith
"I would leave 1 million stars if I could! Mallory’s team, specifically working with Kelsey, has been so good for my family and has not just saved us money, but given us so much piece of mind that our life is covered in the event of an accident. Thank you Kelsey!"
We responded:
"Thank you, Kyle, for your generous words! It's great to hear that Kelsey and our team have been able to support your family and help you feel secure. We appreciate your trust in us. "
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PrimeFlow Heating and Air

March 3, 2026

5  out of  5
rating by PrimeFlow Heating and Air
"Fast, Reliable, and Great Prices! Very easy to work with!"
We responded:
"Thank you for your review! We're glad to hear you found our service fast and reliable with great prices. It's a pleasure working with you! "
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Kylee Smith

March 2, 2026

5  out of  5
rating by Kylee Smith
"Mallory and her team are incredible to work with and I love being a part of the Mallory Is My Agent clientele! 10/10 recommend!"
We responded:
"Thank you, Kylee, for your kind words! We're grateful to have you as part of the "Mallory Is My Agent" clientele and appreciate your recommendation. If you ever need anything, feel free to reach out. "
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Thomas Deadman

February 27, 2026

5  out of  5
rating by Thomas Deadman
"AWESOME AGENT. IS ATTENTIVE TO DETAILS AND VERY PROMPT."
We responded:
"Thank you, Thomas, for your awesome feedback! We're glad to hear that our attention to detail and prompt service met your expectations. Your support means a lot to us. "
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IMN

February 25, 2026

5  out of  5
rating by IMN
"The ladies at this location are amazing. Kind, caring, and professional while going above and beyond the call of duty. Thank you for making our family feel welcomed in Smithville and accommodating our home, cars, and business policies. State Farm is the way to go getting coverage for your every aspect of your life. Kudos to the team."
We responded:
"Thank you for your thoughtful review. We're delighted to hear that our team made you feel welcomed and supported with your policies in Smithville. Your feedback means a lot to us. "
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Jennifer Gunter

February 25, 2026

5  out of  5
rating by Jennifer Gunter
"She's always giving me a great deal and they're always right on it when they call me back and when they leave them a message they're great"
We responded:
"Thank you, Jennifer, for your feedback! We're glad to hear that you appreciate the deals and prompt communication. Your support means a lot to us. "
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Brandy Pipes

February 20, 2026

5  out of  5
rating by Brandy Pipes
"I highly recommend if you are looking for an Insurance company State Farm in Smithville is where it's at. It was an easy process no extra questions I'm a busy mom always on the go and my old Insurance company had went up I called got a quote and needless to say I swapt that day. I had the pleasure of dealing with Kenzie she was helpful and very friendly,highly recommend Smithville State Farm"
We responded:
"Thank you, Brandy, for your kind words and recommendation! We're glad to hear that Kenzie made the process easy and friendly for you. We appreciate your support and look forward to serving you in the future. "
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Methodist Preschool

February 19, 2026

5  out of  5
rating by Methodist Preschool
"State Farm saved me quite a hit of money each month. They also have the kindest people working for them in this office. They are quick to respond and eager to help."
We responded:
"Thank you for sharing your experience! It's great to hear that our team has been able to help you save money and provide quick, helpful service. We appreciate your support and look forward to continuing to assist you."
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Alex Hall

February 18, 2026

5  out of  5
rating by Alex Hall
"Best team around, I’d be lost without Kelsey’s top notch insurance abilities!"
We responded:
"Thank you, Alex, for your kind words about Kelsey and the team. We're glad to hear that Kelsey's expertise has been helpful to you. Your support means a lot to us. "
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Steve Loring

February 18, 2026

5  out of  5
rating by Steve Loring
"Great people to work with."
We responded:
"Thank you, Steve, for your kind words. We're glad to hear that you find our team great to work with. Your feedback means a lot to us. "
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Debbie Garner

February 17, 2026

5  out of  5
rating by Debbie Garner
"Always very informative and helpful. Very quick to make any changes i have needed."
We responded:
"Thank you, Debbie, for your kind words. We're glad to hear that you find our service informative and helpful, and that we can quickly assist with any changes you need. Your support means a lot to us."
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Shara Adcock

February 16, 2026

5  out of  5
rating by Shara Adcock
"Kenzie was very helpful and made the process quick and easy. She was friendly and professional. Great service and rates!"
We responded:
"Thank you, Shara, for sharing your experience! We're glad to hear that Kenzie was helpful and made everything quick and easy for you. We appreciate your feedback on our service and rates. "