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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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T C

March 21, 2025

5  out of  5
rating by T C
"Worked with Kellie Williams here, great customer service. Long time State Farm Customer and happy to go local and transfer to Mallory's team. Enjoyed the recently rennovated office, very sharp!"
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Justin Smith

January 22, 2025

5  out of  5
rating by Justin Smith
"Mallory is an outstanding agent. She goes above and beyond for her clients!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ty Street

January 22, 2025

5  out of  5
rating by Ty Street
"Mallory and her agents are great!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jacob Hendrix

January 22, 2025

5  out of  5
rating by Jacob Hendrix
"Mallory and her agents are top-tier! Wouldn’t work with anyone else!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Adam Heffington

January 6, 2025

5  out of  5
rating by Adam Heffington
"Mallory was great! Got me exactly what I needed; all while being friendly and professional!"
We responded:
"Thank you so much, Adam! So happy we could help review your coverages and create your personal price plan. Appreciate you! "
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Macy Williams

December 10, 2024

5  out of  5
rating by Macy Williams
"Mallory is extremely kind, knowledgeable, and helpful in making sure your insurance needs are met for you and your family. She goes above and beyond to make a personal connection with her customers and you always feel welcome in her office!"
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Noe Sosa

November 21, 2024

5  out of  5
rating by Noe Sosa
"Kellie Williams is the best ! She was very friendly , gave me exact coverage details , knew every detail, I didn’t feel pressured to accept anything . I loved the experience. Anyone looking for new insurance at the best rates here it is ."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Julia Gendreau

November 5, 2024

5  out of  5
rating by Julia Gendreau
"Andrew has been super helpful and always willing to assist when I call. I appreciate how professional and kind everyone there is."
We responded:
"Thank you so much, Julia!! You are amazing and we appreciate you. 😊"
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Wes Fanning

September 20, 2024

5  out of  5
rating by Wes Fanning
"I have been a client of Mallory’s for three years and have always been greeted with a genuine smile and a knowledge of what is and is not necessary for my insurance needs. She knows my name, my kids’ names and I always feel as if I’m dealing with a friend."
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Emilee Anderson

September 18, 2024

5  out of  5
rating by Emilee Anderson
"I made the switch to State Farm after having auto insurance with another company for years. Kellie made the transition to State Farm so seamless and easy. She went above and beyond to answer all my questions and make sure I was well informed of my new policy."
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Kelsey Foutch

September 16, 2024

5  out of  5
rating by Kelsey Foutch
"Mallory and her agents truly care about their clients. They will reach out with new offers and also just do courtesy calls to see if there is anything they can help with or if there has been any changes. Not only have they become my go to for insurance but they have become friends! I’m thankful to be a part of the State Farm family!"
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Nicole Foster

September 12, 2024

5  out of  5
rating by Nicole Foster
"Excellent and friendly"
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Justin Pickels

September 5, 2024

5  out of  5
rating by Justin Pickels
"Friendly staff and great service!"
We responded:
"Thank you, Justin. We appreciate your support and being an awesome customer! "
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Buddie Robinson

August 21, 2024

5  out of  5
rating by Buddie Robinson
"Everyone at State Farm in Smithville always go above and beyond and take time to explain everything.If you have question or need to add more coverage they are always available. I have had my insurance at State Farm for many years now and you can’t get much nicer people to fill all your insurance needs. Buddie Robinson"
We responded:
"Buddie, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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vivian vickers

August 7, 2024

5  out of  5
rating by vivian vickers
"Mallory has the best service of any agency I have ever dealt with.i had a little accident and she had me a rental car right away. Mallory’s and her agents are the best . I wouldn’t use anyone else."
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that Mallory and her team provided you with top-notch service, especially during your time of need. It’s great to know that she was able to assist you promptly with a rental car. We appreciate your trust and loyalty, and we look forward to continuing to serve you in the future!"
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Ann Blackburn

August 7, 2024

5  out of  5
rating by Ann Blackburn
"Mallory was a DREAM to work with! She was very knowledgable about different options and very helpful getting us a great package. This was our first time getting insurance on our own and she was very informative and guided us through the process. Highly recommend Mallory!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Mallory provided you with excellent service and helped you find the perfect insurance package. We’re glad she could make your first experience with getting insurance on your own a smooth and informative process. We appreciate your recommendation and look forward to assisting you in the future!"
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kendall parker

July 18, 2024

5  out of  5
rating by kendall parker
"Great staff. Mallory always tries to go above and beyond. 5 stars for sure."
We responded:
"Thank you so much for the kind review. We appreciate you being a loyal and awesome customer!!"
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Kyle “Hush” McDowell

May 14, 2024

5  out of  5
rating by Kyle “Hush” McDowell
"Terrific staff, throughout my experience, and very competitive rates. I shopped around for a home/auto bundle with five large insurers. State Farm offered the best policies by far when considering terms of coverage, deductibles, and rates. The staff are just terrific. They're friendly, patient, thorough, and detailed. They answered all my questions clearly, and worked to get the most complete information from me. My policies are tailored well to fit my needs. And they're local, in Smithville, TN."
We responded:
"Kyle, we truly appreciate your positive experience with our office! "
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Russell Skoglund

May 9, 2024

5  out of  5
rating by Russell Skoglund
"Very efficient! Kellie Williams went up and above in settling our life insurance requests. Would recommend this agent to anyone!"
We responded:
"Thank you so much for sharing your experience. Kellie has enjoyed working with you on your life insurance needs. We appreciate you! "
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Steve Merriman

May 6, 2024

5  out of  5
rating by Steve Merriman
"Very professional, always friendly and courteous! Saved me a lot on my insurance and actually more coverage! I'd recommend them to anyone!!"
We responded:
"Thank you so much for your awesome review, Steve! We are so glad you had a great experience at Mallory Pfingstler State Farm. We appreciate you!"
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Karen Spencer

February 15, 2024

5  out of  5
rating by Karen Spencer
"I have worked with this insurance agency for a number of years. They have always been amazing, helpful and have answered any questions that I have had through the years. I could not recommend them enough!!"
We responded:
"Thank you for sharing your experience, Karen! We appreciate you being a loyal customer and look forward to serving you in the future! "
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Kyle Loosemore

February 13, 2024

5  out of  5
rating by Kyle Loosemore
"Excellent at assisting me on what insurance coverages I needed. Would and will recommend to others!"
We responded:
"Thank you so much, Kyle! We appreciate your feedback! "
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James Patton

January 25, 2024

5  out of  5
rating by James Patton
"Payton Watson was very helpful and understood what I need he was the best"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Payton Watson was able to assist you effectively and meet your needs. Your feedback is greatly appreciated, and we’ll be sure to share your compliments with him. If there’s anything else we can do for you, please don’t hesitate to let us know!"
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taylor chapman

January 18, 2024

5  out of  5
rating by taylor chapman
"Everyone here is always super helpful! Their customer service excellent and they are always quick and friendly. I highly recommend them to anyone searching for insurance."
We responded:
"Thank you, Taylor, for your wonderful review! We're delighted to hear that you find our team helpful and our customer service excellent. Your recommendation means a lot to us. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help!"
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Teresa Murphy

January 12, 2024

5  out of  5
rating by Teresa Murphy
"Very friendly and helpful."