State Farm® Insurance Agent Mallory Pfingstler
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Edward Osei
July 15, 2026
5
out of
5
rating by Edward Osei
"Kelsey Pyles is the BESTT representative you could ask for. She’s super helpful, knows her stuff and is very informative, and goes above and beyond for customers! I had an amazing experience with her and would recommend anyone to her specifically @ Malloy Pfingstler’s office"
We responded:
"We’re lucky to have team members like Kelsey, and we’re grateful you took the time to recognize her, Edward! Knowing she made such a positive impact on your experience means so much. Thank you for choosing our office!"
Danielle Grant
July 14, 2026
5
out of
5
rating by Danielle Grant
"This is the best team for insurance. Very responsive and helpful answering all your insurance questions."
We responded:
"It means so much knowing our team could make your insurance experience easier. Danielle, thank you for your thoughtful feedback and for letting us know our support made a difference."
James Sullivan
July 13, 2026
5
out of
5
rating by James Sullivan
"I've had a great experience working with Mallory Pfingstler and her office. They are always friendly, helpful, and incredibly knowledgeable. They take the time to answer my questions, explain my coverage options, and make sure I understand everything without making me feel rushed. Whenever I've needed assistance, they've been responsive and easy to work with. It's reassuring to know I have an agent I can trust, and I highly recommend them to anyone looking for excellent service and insurance expertise."
We responded:
"Thank you!"
Shaun Tubbs
July 8, 2026
5
out of
5
rating by Shaun Tubbs
"Our local State Farm office (Smithville)are the best ! The staff there are always very helpful and ready to answer any questions you may have.
Andrew in particular, is always so prompt to respond back which is so greatly appreciated in this busy fast-paced world we live in."
We responded:
"Thank you, Shaun, for your kind words about our Smithville office! We're glad to hear that Andrew and the team have been helpful and responsive to your needs. Your feedback is greatly appreciated."
Jodi Lester
July 8, 2026
5
out of
5
rating by Jodi Lester
"Kelsey was so great to work with! She was so knowledgeable and made sure we understood everything! Switching companies can be so stressful but she made it so easy!"
We responded:
"Jodi, we’re so happy to hear your transition went smoothly! Kelsey’s goal is always to make the process as simple and comfortable as possible, and we’re glad she was able to help. Thank you for trusting our team with your insurance needs."
Rhonda Drake
July 6, 2026
5
out of
5
rating by Rhonda Drake
"State Farm of Smithville Tn is awesome! Kelly and rest of the team are amazing, helpful, friendly, great customer service and care about there customers. Thank you for all you do."
We responded:
"Thank you, Rhonda, for your kind words about our Smithville team! Kelly and the rest of the crew are dedicated to providing helpful and friendly service. We appreciate your support and are here whenever you need us."
Karin Garred
July 2, 2026
5
out of
5
rating by Karin Garred
"Mallory is extremely knowledgeable and helped us to anticipate our needs and determine what products will help us reach our goals."
We responded:
"Karin, thank you—this was really nice to read. We’re happy everything went smoothly and that we could help you out along the way. Appreciate you!"
Freedom Wash
July 2, 2026
5
out of
5
rating by Freedom Wash
"Kelsey was fantastic! Very thorough and fast process. Looking forward to a long relationship with State Farm!"
We responded:
"This made our day a little better—thank you for sharing it. We’re glad we could help and make things easier for you. Don’t hesitate to reach out anytime!"
Jason Peterson
July 2, 2026
5
out of
5
rating by Jason Peterson
"Mallory and her team are the most professional, friendly, and most helpful agency I’ve ever worked with. Kelsey and Kellie were amazing!! Their response time was quick and could answer my questions without issue. I spoke with other agencies and none compare to the professionalism and service I received here. I highly recommend Pfingstler agency to anyone and everyone, you will not be disappointed!!"
We responded:
"Thank you, Jason! It was great getting the chance to work with you. We appreciate your trust and hope you know we're always happy to help."
Paul Rowney
July 2, 2026
5
out of
5
rating by Paul Rowney
"The fact that I am slowly moving all my insurance over to Mallory and her team indicates I am more than happy with the services and the premiums they provide. And, of course, it is a real bonus being able to walk into their offices and talk to a real person about my insurance needs. Thanks again for all your prompt and efficient help."
We responded:
"Thank you, Paul! We’re grateful for your support and for taking the time to leave us such kind feedback. Hearing that you had a great experience is exactly what we hope for, and we’re always happy to help however we can."
Melissa Roysdon
June 24, 2026
5
out of
5
rating by Melissa Roysdon
"Mallory is helpful and keeps us updated on our options and new offerings from State Farm."
We responded:
"Melissa, your review means everything to us! We love what we do, and knowing we made a difference for you makes it even better. Thanks for choosing our team!"
Constance Updyke
June 24, 2026
5
out of
5
rating by Constance Updyke
"Mallory and her team always adjust my insurance to whatever I need whenever I need it they’re awesome"
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency!
"
candi crawford
June 19, 2026
5
out of
5
rating by candi crawford
"Love the service!!!!!"
We responded:
"Thank you, Candi, for the love and support! We're glad to hear you're happy with our service. If you ever need anything, feel free to reach out."
B T
June 19, 2026
5
out of
5
rating by B T
"Kinsey Lack with State Farm was great! She helped me straighten out a mess with my homeowners policy. Working with her reminded me how important it is to have a local agent who knows the area. And she was consistently cheerful while she made it easy for me. Keep it up Kinsey!
2026 Update. This year I worked with Kenzie and Kelsey. The team continues to provide great personalized service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jessica Justice
June 18, 2026
5
out of
5
rating by Jessica Justice
"Mallory is so helpful! She saved us $400/month on home and auto insurance!! Would definitely recommend! Super friendly and is great to work with."
We responded:
"Thank you, Jessica, for your kind words! It's great to hear that Mallory was able to help you save $400 a month on your home and auto insurance. We appreciate your recommendation and are glad you find her friendly and easy to work with."
Sonya Pack
June 16, 2026
5
out of
5
rating by Sonya Pack
"Best insurance company around. Kenzie was so sweet and so helpful."
We responded:
"Thank you, Sonya, for your kind words! We're glad to hear that Kenzie was able to assist you effectively. We appreciate your support and trust in our agency."
Donna Schrock
June 16, 2026
5
out of
5
rating by Donna Schrock
"Their office is very friendly, quick, efficient and made it easy to add a new vehicle. I have always been pleased with the help and prompt service we have received. Thank you!"
We responded:
"Thank you, Donna, for your kind words! We're glad to hear that our team made adding your new vehicle an easy process and that you've consistently received prompt service. We appreciate your support and look forward to assisting you in the future."
Sloane Garrett
June 15, 2026
5
out of
5
rating by Sloane Garrett
"Reached out to Mallory to get a quote on auto and home bundling because our previous insurance was SO EXPENSIVE! Mallory literally gave me a quote and had me all set up within 24 hours. She made the transition so easy. We had a call to go over everything in detail and how to use the State Farm App. Highly recommend Mallory and her team!"
We responded:
"Thank you, Sloane, for sharing your experience! We're glad our team could assist you with a quick and smooth transition to a more affordable option. If you have any more questions or need further assistance, feel free to reach out."
Kylee Stinnett
June 12, 2026
5
out of
5
rating by Kylee Stinnett
"Wonderful service! 10/10 quick and easy experience. Thank you guys!"
We responded:
"Thank you, Kylee, for your review! We're glad to hear that you had a quick and easy experience with our service. Your feedback means a lot to us."
Gracie Randolph
June 10, 2026
5
out of
5
rating by Gracie Randolph
"Kenzie did amazing on helping me switch my car insurance over! I highly recommend her"
We responded:
"Thanks a ton, Gracie, for your awesome feedback! We're super stoked to hear that Kenzie helped you switch up your car insurance. Your recommendation totally means the world to us!"
Brad Evans
May 19, 2026
5
out of
5
rating by Brad Evans
"Always very helpful"
We responded:
"Thank you, Brad, for your feedback. We're glad to hear that you find our team very helpful. Your support means a lot to us. "
Veronica Johnson
May 18, 2026
5
out of
5
rating by Veronica Johnson
"The employees are always courteous and willing to assist no matter what is needed. Always smiling"
We responded:
"Thank you, Veronica, for your kind words about our team. We're glad to hear that our courteous and helpful service made a positive impression. We look forward to assisting you with any future needs. "
Iiley Thompson
May 15, 2026
5
out of
5
rating by Iiley Thompson
"Super friendly, helpful, and fast!"
We responded:
"Thank you, Iiley, for your feedback! We're glad to hear that you found our service friendly, helpful, and fast. Your support means a lot to us. "
Kennedy Agee
May 12, 2026
5
out of
5
rating by Kennedy Agee
"Kelsey is awesome to work with! So sweet and quick!"
We responded:
"Thank you, Kennedy, for your feedback! We're glad to hear that Kelsey made your experience smooth and enjoyable. Your support means a lot to us. "
Timahieshie 73
May 11, 2026
5
out of
5
rating by Timahieshie 73
"Friendly Service and great coverage!"
We responded:
"Thank you for your feedback! We're glad to hear you enjoyed the friendly service and great coverage. Your support means a lot to us. "